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When considering complaint information, please take into account the company"s size and volume of transactions, and understand that the nature of complaints and a firm"s responses to them are often more important than the number of complaints.

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Avoid the headache, hassle and costly repair bills caused by a water or sewer emergency on your property, or an in-home plumbing problem. A single call to Safety Valve takes care of it all.

New to Safety Valve? Enter your address below to check eligibility. Already a customer? Log in to manage your account. You must register first if you haven"t done so.

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1-800-223-7019. Work must be done by a Safety Valve referred contractor to be covered sodo NOT call a contractor directly or your claim will not be covered.

To start a claim you must call Safety Valve directly at 1-800-713-1613. Work must be done by a Safety Valve referred contractor to be covered so do NOT call a contractor directly or your claim will not be covered.

We do not cover the opening or closing of walls to gain access to pipes. Opening of walls to allow access to pipes is Your responsibility. You are responsible for closing the wall after the repair is complete. Check your homeowners insurance policy; it may cover the cost of handling lead paint and/or closing the wall.

All leaking internal clean water pipes (hot or cold), fittings and valves from the point the supply enters the house up to and including the shut-off valve before each fixture

The sewer line on your property is the homeowner"s responsibility. Depending upon your local sewer department"s rules and regulations, you may also be responsible for the sewer line in the street. (To verify what specific and/or other parts of the sewer system you own, contact your local sewer department or public works department for clarification.)

The curb box allows access to the curb valve, and the curb valve is the valve located on your property that can be used to shut off the water in the event of an emergency water line leak.

Regulations require that the water line on your property is the homeowner"s responsibility. Depending upon your local water utility"s rules and regulations, you may also be responsible for the water line in the street. (To verify what specific and/or other parts of the water system you own, we suggest that you contact your local water utility for clarification.)

The Water Line Protection Plan covers from where your water service line connects to your main water valve in your basement to the curb valve located on your property. In some instances, you may also own and be responsible for the water line in the street, which runs from your curb valve on your property to the water main in the street. (We suggest you contact your local water utility for clarification.)

No, the main shut-off valve in your home is not covered under the Water Line Protection Plan. It is the point where the water service line coming into your home ends. We consider the main valve as part of your internal plumbing. If you would like coverage for the main shut-off valve, please review our In-Home Plumbing Protection Plan.

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One of the fastest-growing insurers and a company with a 50-year history of protecting families, Mercury Insurance. They offer service line protection as an add-on to its home insurance policies. $10,000 of coverage is paired with an affordable $500 deductible to provide coverage for a broad range of service lines, including sewer lines.

This all depends on your provider, but sewer line coverage is often not built into a standard homeowners policy. Some providers do include it, though, and others offer it as an add-on or standalone policy. Some insurers may offer home warranties that include sewer line damage. Check out some of our favorite homeowners insurance policies below to see if they offer sewer line coverage as part of their available products.

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Of all the challenges you face keeping your customers’ plants operating at full capacity, safety and relief valves shouldn’t be one of them. NASVI’s job is to give you the confidence that your valve supply chain is rock solid regardless the pressure it’s under.

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HAMPTON — Several hundred customers of Aquarion Water Company have signed up with Aquarion Services Company, a water company subsidiary, in an insurance program that would pay for repairs to individual water lines on homeowners? property.

The brochure encouraged people to contact their own insurance company, and McNerney noted that his homeowner"s insurance policy covers only part of any such repair work that might need to be addressed.

Michael McNerney"s wife, Lisa, said the issue is about education. "A lot of people don"t realize that the water company"s responsibility goes only to the property line. We didn"t know that," Mrs. McNerney said.

Under the program, all work done must be completed by a company referred contractor. Roberts said that is because the company wants to monitor the work carefully in order to keep insurance premiums down, and so the company has some control over the process.

Roberts said the insurance program "fills the gap between the curb valve where the water company"s responsibility ends and the property owner"s responsibility begins."

Brian Goetz, operations manager at Aquarion Water Company of New Hampshire, based in North Hampton, said he is aware of the program, but it is not run by the local company. "It provides some coverage over pipes that might be cracked by a deep freeze, settling, age, wear and tear ... it"s voluntary insurance," Goetz said.

A spokesperson at the state Public Utilities Commission said she was not aware of any complaints received at the PUC about the water company. PUC Executive Director Deborah Howland said that Aquarion Services Company does not fall under the PUC"s authority.

Aquarion Services Company is a division of Aquarion Water Company of Bridgeport, Conn. , which owns the local water distributor. ASC is based in Bridgeport, Conn.

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“I received a brochure in the mail regarding Connecticut Water’s Linebacker Protection program. There’s scant detail in the information, but I gather it’s a program that insures the water line from the road to your house. Should one of those lines break the cost can run into the thousands of dollars and is borne by the homeowner, not the water company. Can you please tell me whether this is a legitimate program and whether the entire cost of a line breaking would be covered? Thanks.”

As for insurance offers from Connecticut Water and other utilities, Coyle said PURA does not regulate those programs, and terms and prices can vary from company to company. “Individual households should shop around and do their homework,” he said.

• Linebacker, $85/year. Covers the cost of repairing or replacing the service line, curb valve, and first shut-off valve, with a $10,000 limit per year.

• Linebacker Complete, $185/year. Linebacker Plan plus in-home plumbing coverage for internal water pipes, connected fittings, and valves but not leaking or broken water fixtures. Service fee/repair is $50 plus up to $2,000 for remaining plumbing repair.

So, how often do water service line leaks occur on private property? I contacted Kerry Martin, assistant to MDC’s CEO, who gave me the data for two north central Connecticut towns that the utility covers. Of course, the MDC won’t know about leaks if homeowners repair them without reporting them.

“Covered repairs” include “as many service calls as you need … to repair or replace a leaking, frozen, or permanently blocked exterior water-service line from your utility’s responsibility … to the water meter or main shut-off valve inside your home damaged due to normal wear and tear not accident or negligence.”

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It’s a reputation we are proud to have earned from our customers in the United States and around the world. We have earned it with our commitment to consistently provide our customers with prompt, courteous service and the highest quality products. Clack is a leader in the manufacture and distribution of high quality control valves and water treatment components.

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Until we’re jolted to take notice, most of us forget that the water that flows through our homes and the wastewater that flows out spends time in the area between the street and the front of the house. If something goes wrong with those subterranean pipe systems, the homeowner, not the utility, is responsible. And unlike with leaks inside your home, your homeowners insurance won’t cover the expensive – on average, $2,500 per incident – repairs to water or sewer lines, plus the ensuing landscaping refresh, according to Myles Meehan, senior vice president of public relations at HomeServe USA, a service plan provider.

Every homeowner’s nightmare? You bet, and utility companies have come up with their own solution: They’ll sell you a service plan at a low monthly rate that will cover repairs to and damages from water and sewer lines. (Your utility might also offer plans for power surges, kitchen or laundry appliance failures, water heater replacement, heating and cooling system replacement and more.)

Dominion, the Richmond, Va.-based energy company that services a large part of the East Coast as well as two western states, sells a potpourri of home “warranty” programs, starting at a $1.99 per month. (Prices vary by state. In Virginia, where I live, Dominion charges homeowners $4.99 to $5.99 per month for water line replacement and $5.99 for sewer line repair). Why should homeowners bite?

Many other utilities in the U.S. outsource their insurance-warranty programs to large service providers. One is HomeServe USA, based in Norwalk, Conn., which is partnered with 400 cities, municipalities and utilities serving 2.8 million homeowners, says Meehan. Its service plans are on average $5 per month for water service line coverage and $8 to $10 a month for sewer line coverage.

Alas, sewer line policies may not take effect immediately. James Pecot of Chantilly, Va., noticed a neighbor’s lawn being dug up earlier this spring. The sewer line at that house was clogged and couldn’t be cleared. That’s when Pecot heard about the sewer line insurance being sold by Dominion. He called the company the next day and bought the sewer line warranty, which wouldn’t be effective for 30 days, he was told up front. A week later, the sewer line at the Pecot home failed.

“I called Dominion, and they indicated my coverage was not yet active and we were not covered,” says Pecot. A recommended sewer and plumbing company came out and fixed what turned out to be a cracked pipe that had tree roots growing through it (the plumber said the line could have been cracked 30 years ago, when it was installed). The cost for repairs: $4,700.

But some say homeowners are better off putting that $72 or so per year into a rainy-day fund to cover future unknowns – like when my water heater bit the dust this spring (and I didn’t have a water heater service plan from my utility).

You should also check your homeowners insurance. Most policies don’t automatically cover sewage and drain backups, which can cause expensive damage if water and sewage backs up into your house. It may cost just $50 to add about $10,000 in sewage backup coverage. But that’s for internal work – not for water or sewer line repair outside the home.

Ask about a service-line rider for your policy. Unlike with a service plan from your utility company, you will be able to use your own plumber for the repairs. Then again, you’ll be responsible for dealing with the plumber.

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Corporation stop—The corporation stop is connected to the water main. This connection is usually made of brass and can be connected to the main with a special tool without shutting off the municipal supply. The valve incorporated in the corporation stop permits the pressure to be maintained in the main while the service to the building is completed.

Curb stop—The curb stop is a similar valve used to isolate the building from the main for repairs, nonpayment, of water bills or flooded basements. Because the corporation stop is usually under the street and it is necessary to break the pavement to reach the valve, the curb stop is used as the isolation valve.

Curb stop box—The curb stop box is an access box to the curb stop for opening and closing the valve. A long-handled wrench is used to reach the valve.

Meter stop—The meter stop is a valve placed on the street side of the water meter to isolate it for installation or maintenance. Many codes require a gate valve on the house side of the meter to shut off water for plumbing repairs. The curb and meter stops can be ruined in a short time if used very frequently.

The water meter is a device used to measure the amount of water used in the house. It is usually the property of the water provider and is a very delicate instrument that should not be abused. In cold climates, the water meter is often inside the home to keep it from freezing. When the meter is located inside the home, the company providing the water must make appointments to read the meter, which often results in higher water costs unless the meter is equipped with a signal that can be observed from the outside. The water meter is not shown in

The supply mains should have a drain valve stop and waste valve to remove water from the system for repairs. These valves should be on the low end of the line or on the end of each fixture riser.

Copper lasts a long time, is durable, and connects well to valves. It should not be installed if the water has a pH of 6.5 or less. Most public utilities supply water at a pH between 7.2 and 8.0. Many utilities that have source water with a pH below 6.5 treat the water to raise the pH. Private well water systems often have a pH below 6.5. When this is the case, installing a treatment system to make the water less acidic is a good idea [5].

Galvanized Steel. Galvanized pipe corrodes rather easily. The typical life of this piping is about 40 years. One of the primary problems with galvanized steel is that, in saturated water, the pipe will become severely restricted by corrosion that eventually fills the pipe completely. Another problem is that the mismatch of metals between the brass valves and the steel results in corrosion. Whenever steel pipe meets copper or brass, the steel pipe will rapidly corrode. Dielectric unions can be used between copper and steel pipes; however, these unions will close off flow in a short time. The problem with dielectric unions is that they break the grounding effect if a live electrical wire comes in contact with a pipe. Some cities require the two pipes to be bonded electrically to maintain the safety of grounded pipes.

A tap-water temperature of 120ºF–130ºF (49ºC–54ºC) is hot enough for washing clothes, bedding, and dishes. Even at 130ºF (54ºC), water takes only a few minutes of constant contact to produce a third-degree burn. Few people bathe at temperatures above 110ºF (43ºC), nor should they. Water heater thermostats should be set at about 120ºF (49ºC) for safety and to save 18% of the energy used at 140ºF (60ºC). Antiscald devices for faucets and showerheads to regulate water temperature can help prevent burns. A plumber should install and calibrate these devices. Most hot water tank installations now require an expansion tank to reduce pressure fluctuations and a heat trap to keep hot water from escaping up pipes.

It is essential that valves be used in a water system to allow the system to be controlled in a safe and efficient manner. The number, type, and size of valves required will depend on the size and complexity of the system. Most valves can be purchased in sizes and types to match the pipe sizes used in water system installations. Listed below are some of the more commonly encountered valves with a description of their basic functions.

Shutoff Valves. Shutoff valves should be installed between the pump and the pressure tank and between the pressure tank and service entry to a building. Globe, gate, and ball valves are common shutoff valves. Gate and ball valves cause less friction loss than do globe valves; ball valves last longer and leak less than do gate valves. Shutoff valves allow servicing of parts of the system without draining the entire system.

Flow-control Valves. Flow-control valves provide uniform flow at varying pressures. They are sometimes needed to regulate or limit the use of water because of limited water flow from low-yielding wells or an inadequate pumping system. They also may be needed with some treatment equipment. These valves are often used to limit flow to a fixture. Orifices, mechanical valves, or diaphragm valves are used to restrict the flow to any one service line or complete system and to assure a minimum flow rate to all outlets.

Relief Valves. Relief valves permit water or air to escape from the system to relieve excess pressure. They are spring-controlled and are usually adjustable to relieve varying pressures, generally above 60 psi. Relief valves should be installed in systems that may develop pressures exceeding the rated limits of the pressure tank or distribution system. Positive displacement and submersible pumps and water heaters can develop these excessive pressures. The relief valve should be installed between the pump and the first shutoff valve and must be capable of discharging the flow rate of the pump. A combined pressure and temperature relief valve is needed on all water heaters. Combination pressure and vacuum relief valves also should be installed to prevent vacuum damage to the system.

Pressure-reducing Valves. A pressure-reducing valve is used to reduce line pressure. On main lines, this allows the use of thinner walled pipe and protects house plumbing. Sometimes these valves are installed on individual services to protect plumbing.

Altitude Valves. Often an altitude valve is installed at the base of a hot water tank to prevent it from overflowing. Altitude valves sense the tank level through a pressure line to the tank. An adjustable spring allows setting the level so that the valve closes and prevents more inflow when the tank becomes full.

Foot Valves. A foot valve is a special type of check valve installed at the end of a suction pipe or below the jet in a well to prevent backflow and loss of prime. The valve should be of good quality and cause little friction loss.

Check Valves. Check valves have a function similar to foot valves. They permit water flow in only one direction through a pipe. A submersible pump may use several check valves. One is located at the top of the pump to prevent backflow from causing back spin of the impellers. Some systems use another check valve and a snifter valve. They will be in the drop pipe or pitless unit in the well casing and allow a weep hole located between the two valves to drain part of the pipe. When the pump is started, it will force the air from the drained part of the pipe into the pressure tank, thus recharging the pressure tank.

Frost-proof Faucets. Frost-proof faucets are installed outside a house with the shutoff valve extending into the heated house to prevent freezing. After each use, the water between the valve and outlet drains, provided the hose is disconnected, so water is not left to freeze.

Frost-proof Hydrants. Frost-proof hydrants make outdoor water service possible during cold weather without the danger of freezing. The shutoff valve is buried below the frost line. To avoid submerging it, which might result in contamination and back siphoning, the stop-and-waste valve must drain freely into a rock bed. These hydrants are sometimes prohibited by local or state health authorities.

A properly installed T&P valve will operate when either the temperature or the pressure becomes too high due to an interruption of the water supply or a faulty thermostat.

A tankless unit has a heating device that is activated by the flow of water when a hot water valve is opened. Once activated, the heater delivers a constant supply of hot water. The output of the heater, however, limits the rate of the heated water flow. Demand water heaters are available in propane (LP), natural gas, or electric models. They come in a variety of sizes for different applications, such as a whole-house water heater, a hot water source for a remote bathroom or hot tub, or as a boiler to provide hot water for a home heating system. They can also be used as a booster for dishwashers, washing machines, and a solar or wood-fired domestic hot water system [7].

Occupational Safety and Health Administration. Safety hazard information bulletin on the use of polyvinyl chloride (PVC) pipe in above ground installations. Washington, DC: Occupational Safety and Health Administration; 1988. http://www.osha.gov/dts/hib/hib_data/hib19880520.htmlExternal.

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Please note, this information is general in nature and may not apply to your specific situation. Homeowners are urged to contact their agent, broker, or company with questions about their coverage.

When determining the replacement cost of your home do not use the sale price, the tax assessment or the value the mortgage company calculated. All these can vary greatly from the construction costs.

If your home is non-standard, such as a home with unique features including ornate or hand-carved woodwork, stained glass windows, etc., make sure you bring this to your agent"s attention. These are considerations that might not be addressed in a standard homeowners" policy replacement valuation, unless you bring it to your agent"s attention prior to the underwriting of the policy. If you don"t, you may discover you are under insured when you have a claim.

Under Massachusetts law, an insurer is not required to write or renew your policy. However, if your insurer decides not to renew your policy, they must notify you of their decision at least 45 days prior to the policy"s expiration date. Your insurance company does not have to send you a notice by certified mail. They are only required to use first-class mail to the address listed on your policy.

If you cannot find any company to insure you, you can inquire about obtaining insurance through the Massachusetts Property Insurance Underwriting Association (FAIR Plan). The FAIR Plan offers homeowner insurance to consumers who have been declined coverage in the voluntary insurance market.You can contact the FAIR PLAN directly by calling (617) 723-3800 or 1-800-392-6108.

Generally damage to both the exterior and interior of a home resulting from weight of ice and snow or ice dams is covered under a homeowners policy. However, only the area damaged in the loss will be covered. Further damage sustained due to wear and tear or neglect will not be covered.

Your insurance company would first confirm the value of the items with one or more independent antique dealers. You should then be paid a dollar value based on the dealer(s) estimate of the worth of the antique items. If you disagree with the settlement offered by your insurer, then you can follow the dispute resolution process outlined in your policy.

Generally, your own policy should cover the loss. Your insurance company may be able to recover the amount it pays you for the loss and your deductible from the homeowners insurance that your neighbor may have, in the event that the loss occurred as a result of your neighbor"s negligence.

Flood coverage is generally excluded on the basic homeowners policy. However, some homeowners policies provide coverage for backup of sewers and drains that cause flooding in your basement. This coverage can be purchased for a nominal premium. You should check with your agent to see if this coverage is provided and how much it costs.

The basic homeowner policy usually does not. However, this is a popular coverage for insurance companies to offer and you may be able to buy it for a nominal additional premium. There is also the issue of where the power was lost. Some policies are limited to coverage for electricity lost in the home or where the electricity enters the home. Others will limit it to within so many yards from the home. Your agent should be able to tell you about the availability of coverage and how much it would cost.

Unlike Massachusetts" auto insurance market, the homeowner insurance market is not take-all-comers. Insurers may decide to non-renew your policy or decline offering a policy as long as they do not base their decision on specific criteria outlined in our insurance laws (M.G.L. Ch. 175, section 4C). The underwriting guidelines of homeowner insurers vary from company to company and, as a result, insurers may view the liability your dog and other risks on your property pose differently. Some insurers may offer you coverage, but exclude liability coverage for any claims resulting from dog bite incidents.

As a dog and homeowner there are ways that you can show your insurance agent or prospective insurer that you"ve taken steps to mitigate any liability risk your dog may pose.

Not necessarily. Since 2010, Massachusetts law mandates that insurance companies offer coverage for leaks from oil heat systems, however, most homeowners insurance policies do not automatically include such coverage as part of its standard homeowners insurance policy. Without the home heating oil spill cleanup coverage, you may be responsible for paying for an oil spill cleanup out of pocket, which can cost thousands of dollars. Since homeowners insurance companies are required to offer its customers cleanup coverage, you may request that it be added to your policy, but you must do so before you have a home heating oil spill.In addition, in order to be eligible to purchase oil leak insurance, homeowners must first take measures to prevent oil leaks from their oil heating systems. These involve installing an oil safety valve or an oil supply line with a protective sleeve in place. An information sheet on this requirement, and certain exceptions and exemptions,  is available at this link and should be reviewed:

For additional information, we recommend that you speak directly with your insurance company and/or insurance agent regarding these remedial requirements and to request that the coverage be added to your policy. A  fee may be charged by your insurance company to add this coverage to your policy.